The company’s partner – Unitalk

UniTalk is an international group of companies that provides businesses with reliable, high-quality communication solutions for all operational processes.

The company develops its own products and delivers services in the field of business communications worldwide:

Virtual PBX and IP Telephony

With the development of information technologies, more innovative solutions emerge to optimize business processes and improve communication. Two of the key technologies in this area are the Virtual Private Branch Exchange (PBX) and IP telephony. A Virtual PBX is a modern phone system based on cloud technologies. It enables incoming and outgoing calls over the Internet instead of traditional hardware-based phone lines. This means companies no longer need physical PBX systems in their offices — all calls can be handled via a cloud service.

IP telephony, on the other hand, uses Internet Protocol (IP) to transmit voice data from sender to receiver over the Internet. It allows businesses to make phone calls via the Internet using special IP phones, computer applications, or mobile devices.

Advantages of Virtual PBX and IP telephony:

1. Cost reduction: Traditional phone systems are expensive to install and maintain. Virtual PBX and IP telephony significantly reduce call costs, especially for international communications.
2. Flexibility and mobility: Employees can make calls from anywhere with Internet access, which is particularly beneficial for distributed teams or remote workers.
3. Advanced features: Virtual PBX and IP telephony provide additional tools such as group calls, call forwarding, call recording, integration with data processing software and CRM systems — boosting productivity and efficiency.
4. High call quality: With stable Internet, the call quality of Virtual PBX and IP telephony is often higher than traditional systems.
5. Easy scalability: As a company grows or its needs change, Virtual PBX and IP telephony can be scaled easily without major infrastructure changes.

Call Tracking

Call Tracking is a modern technology that allows companies to track the source of incoming calls and analyze call data to improve marketing strategies and increase sales.

• One of its key benefits is the ability to assign unique phone numbers to different ad campaigns, helping businesses identify which advertisements generate calls. This enables better allocation of resources toward the most effective channels.
• Additionally, Call Tracking systems can record and analyze conversations, providing insights into customer needs and preferences. Companies can evaluate service quality, identify strengths and weaknesses in client communication, and track campaign performance.
• For businesses with high call volumes, Call Tracking can automate call handling and distribution among operators, speeding up response times and improving customer service.
• For e-commerce businesses, it’s especially valuable: Call Tracking shows which ads or keywords convert into phone calls, directly boosting conversion rates and profitability.

Other Services and Features

• Mobile, local, and toll-free (0800) phone numbers in 135 countries

• Auto-dialing of any number of phone numbers at any speed

• Call recording

• Automated phone surveys: efficient tools for collecting feedback from thousands or even millions of people in real time

• Automatic call distribution and routing: optimizes call processing in contact centers

• IVR (Interactive Voice Response) integration: automated voice menus for customer convenience, reducing staff workload and improving satisfaction

Additional Solutions

UniTalk also provides:

• Callback widgets and buttons for websites

• Ready-made integrations with popular CRM, ERP, and analytics systems

The company ensures uninterrupted Virtual PBX performance by hosting resources in multiple international data centers, with automatic failover in case of technical issues.

UniTalk guarantees fast setup and scalability: some services can empower a business in as little as 10 minutes.

The company also delivers top-quality customer support, with an average response time of under 5 minutes.

In 2023, the UniTalk team was recognized with the Ukrainian Business Award in the category Business of the Year 2023.